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Workshops OfferedJoAnn Hackos Workshop Series Want to know why structured, topic-based authoring is the technical communication solution of the future? Been asking what DITA is really all about? Want to know if it's the right direction for your organization? Confused about how to get started? The JoAnn Hackos Workshop Series invites you to a weekwlong intensive DITA Boot Camp. In this workshop, you learn that DITA is a standard for authoring topic-based technical information, that using DITA provides significant business advantages, and that you can get started immediately with the DITA Open Toolkit. Developing a Content-Management Strategy In this workshop, we'll examine the issues involved in creating documentation databases. We'll discuss the impact of single sourcing on department organization, project management, training, writing style, document control, editing, and translation. We'll review some of the tools available and look at both their strengths and their shortcomings. Minimalism: Creating Manuals that People Will Use Minimalism isn't only for simple products or targeted at beginners. A minimalist approach makes complex products easier to understand and gets critical information more directly into the hands of experts. People attending this workshop report they've reduced their documentation by 50 to 75 percent. Managing Your Documentation Projects If you can keep your projects under control in the midst of chaos, everyone will think you're a miracle worker. If you can bring a semblance of order into the chaos, you'll at least be a hero. This workshop gives you the tools to succeed. Outsourcing and Offshoring Information Development: A Management Challenge Learn to calculate the hidden costs of outsourcing, understand when outsourcing is or is not a good solution, and identify the processes needed to ensure the successful management of remote team members. Structured Writing for Single Sourcing To implement a single-sourcing strategy for information development and publishing, we strongly recommend that organizations structure the content they produce. Well-structured content leads to more opportunities for reuse across products, user communities, delivery media, and other dimensions. More reuse leads to a greater return on investment, as well as the ability to serve dynamic content to your information customers. User and Task Analysis for Information Design This workshop focuses on practical techniques to learn about your users, their goals, and their work, and create a model that will serve as a decision-making tool throughout the life-cycle of your project or product. You'll learn how to make the most of your user information resources, whether based on site visits and contacts, in-house subject matter experts, or even, when you must, on your own guesstimates. A guided sequence of exercises will step you through the process of modeling users and their tasks and deciding on the methods that are most appropriate to your situation. You'll also receive a workbook amply illustrated with good and bad examples. For more information on workshops offered by Comtech Services, please visit the web site at www.comtech-serv.com/workshops. |
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